77acm's Privacy Policy

1 Introduction & Applicability

77acm ("we", "our", or "platform") provides a safe and transparent online entertainment service for players in Bangladesh. This privacy policy describes how we handle your personal information when you visit the 77acm website, register, or use any of our services.

This policy applies to all 77acm products, services, mobile applications, and websites. By using our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

Along with reading this privacy policy, we encourage you to also read our Terms & Conditions and Responsible Gaming policy.

2 What Information We Collect

77acm collects various types of information divided into two main categories: information you provide directly, and information collected automatically through your use of the service.

2.1 Information You Provide

• Full name and date of birth (for age verification — only those aged 21+ may register)
• Contact details: email address and mobile number
• Payment information: partial details of bKash, Nagad, Rocket, Upay, or bank accounts
• Copy of national ID card or passport (for identity verification)
• Messages or requests you send when contacting us
• Account preferences and gaming settings

2.2 Automatically Collected Information

• IP address and device type (mobile, desktop, etc.)
• Browser type and operating system
• Pages visited, time spent, and click patterns
• Login time and session duration
• Transaction history and a summary of gaming activity
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive additional information from trusted third parties for the purpose of identity verification or fraud prevention. These third parties operate under strict confidentiality agreements.

3 Purpose of Using Information

77acm uses your information only for lawful and specific purposes. We do not use your information beyond the reasons described below.

3.1 Service Delivery & Operations

• Account creation, verification, and maintenance
• Processing deposits and withdrawals
• Providing gaming services and bonuses
• Providing 24/7 customer support
• Transaction confirmation and record keeping

3.2 Safety & Security

• Identity verification and age confirmation (enforcing the 21+ rule)
• Preventing fraud, money laundering, and unauthorized access
• Monitoring account security
• Enforcing responsible gaming policy and identifying problematic behavior

3.3 Service Improvement

• Analyzing and improving user experience
• Testing new games and features
• Diagnosing and resolving technical issues
• Evaluating service quality

3.4 Communication & Marketing

• Sending important updates and security-related notifications
• Sending information about promotional offers and bonuses, subject to your consent
• Responding to support requests

4 Data Security Measures

The security of your information is 77acm's highest priority. We use industry-leading practices to keep your data safe.

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transferred between your browser and our servers is encrypted
• Sensitive data (payment information, identity documents) is stored using strong encryption protocols
• Secure data centers and regular security audits
• Firewall and intrusion detection systems
• Two-factor authentication option (for your account)

4.2 Administrative Security

• Only authorized personnel have access to confidential information
• Regular data privacy training for all staff
• Adherence to strict internal policies and procedures
• Rapid response plan in the event of a security breach

While we ensure the highest security measures, it is not possible to guarantee complete security when transmitting information over the internet. Therefore, keep your account password confidential and contact us immediately if you notice any suspicious activity.

5 Information Sharing & Disclosure

77acm does not sell your personal information to third parties. However, information may be shared in the specific circumstances described below.

5.1 Service Providers

We work with trusted third parties who help operate our services, such as payment processors (bKash, Nagad, Rocket, Upay services), technology infrastructure providers, and game software developers. These parties only have access to the information necessary to provide their services and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may disclose information when required to comply with a court order, a lawful request from a government authority, or applicable legal provisions. In such cases, we will only provide information within the limits of what is legally required.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activities.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you and update this privacy policy before any such change.

6 Cookies & Tracking Technologies

The 77acm website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login status, security verification, and core functionality.
• Functional cookies: To remember your preferences (such as language selection).
• Analytics cookies: To understand website usage and improve our services.
• Marketing cookies: To show relevant offers — these are used based on your consent.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. However, please note that disabling essential cookies may cause some important features of the website to not function properly.

7 Data Retention Period

We retain your personal information only for as long as necessary. Specific retention periods are listed below:

• Active account data: for as long as the account remains active
• Transaction records: for the period required by legal and regulatory obligations
• Identity verification documents: may be retained for a period after account closure
• Customer service communications: for the period required for dispute resolution

Once the retention period ends, we securely delete or anonymize your information so that you can no longer be identified.

8 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

8.1 Right to Access Information

You may request to know what information we have collected and stored about you. We will generally respond to this request within a reasonable time.

8.2 Right to Correct Information

If there is an error in the information we hold about you, you may request a correction. We will update your information as quickly as possible.

8.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, please note that due to legal or regulatory obligations, we may be required to retain certain information for a specified period.

8.4 Right to Withdraw from Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. Contact our support team to do so.

8.5 Right to Object to Processing

In certain cases you may object to the processing of your information. However, it may not be possible to stop processing that is necessary for delivering core services.

9 Protection of Children & Minors

77acm strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is carried out at the time of registration. If we become aware that a minor has created an account, we will immediately close that account and delete all related information.

If a parent or guardian suspects their child has registered on our platform, please contact us immediately.

10 International Data Transfers

As 77acm is an international platform, your information may be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection laws exist in the destination country
• The necessary agreements have been completed with the receiving party
• Encryption is used during data transfer
• The standards of this privacy policy are maintained

11 Policy Changes & Updates

We reserve the right to change this privacy policy as needed. For significant changes, we will notify you in the following ways:

• Displaying a special notice on the website
• Sending a notification to your registered email address
• Requesting your confirmation at login (if required)

Continued use of our services after a change will be considered as your agreement to the updated policy. Therefore, it is recommended to check this page periodically.

12 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will handle your request with care.

You can reach us at:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali and English

We will try to respond as soon as possible after receiving your request. Complex requests may take longer, and we will keep you informed in such cases.

Reading all our privacy policies along with the Responsible Gaming Policy and Terms & Conditions together will give you a clear understanding of the complete policies of 77acm.